Forum Discussion

Rayyan182's avatar
Rayyan182
Explorer | Level 4
6 months ago

Dropbox desktop app is stuck at indexing my files on Windows 11

Hi, My user able to log in to both personal and business Dropbox accounts on PC. However, only personal account has successfully completed indexing and syncing. Business account has been stuck in t...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Rayyan182 - sorry to hear you're having issues with this.

Since you first noticed this, have you tried rebooting your computer and internet router at all? What about quitting and restarting the Dropbox app? 

If you did and this persists, could you please clarify your computer's OS version and send me a screenshot of the exact status and version of the Dropbox desktop app as shown in your taskbar?

Also, have you tried connecting your business account first with only a small number of files to see how it goes? 

Let me know more information and we'll take it from there. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!