Forum Discussion

Rayyan182's avatar
Rayyan182
Explorer | Level 4
6 months ago

Dropbox desktop app is stuck at indexing my files on Windows 11

Hi, My user able to log in to both personal and business Dropbox accounts on PC. However, only personal account has successfully completed indexing and syncing. Business account has been stuck in t...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

What about the exact status Rayyan182? Is it stuck at indexing a specific number of files for a while now, for example, or is the number fluctuating? 

Rayyan182's avatar
Rayyan182
Explorer | Level 4
6 months ago

Yes stuck at indexing... And not showing any specific number of files or percentage for Dropbox Business account. However, for the Dropbox personal, it able to finish indexing and fully synced.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Rayyan182, hope it’s alright to jump in. 

    There has been a newer stable app version released in the meantime; can you please update your Dropbox app and let me know if there’s any difference after that?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi Rayyan182, just checking to see if you saw our last reply. 
    If you still need any help, feel free to reach out to us again.
    If your issue has been solved, let us know what worked for you!

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