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qianjincn's avatar
qianjincn
New member | Level 1
2 hours ago

Dropbox desktop app stuck on "indexing" and not uploading files (Mac, China network)

Hi everyone, I’m experiencing an issue with Dropbox desktop syncing and would really appreciate your help. I have a Dropbox Plus account. When I upload files through the web interface, everything w...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 hour ago

Hi there, qianjincn, thanks for joining our Community and for letting us know about this.

When did this start happening?

Have you used the Dropbox app in that location (China) without an issue before? 

And are you able to access your Dropbox account through our website?

I'm asking because, generally, it's hard to access foreign sites from China, not just Dropbox specifically.

Keep me posted.

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