Forum Discussion

schmidtsp's avatar
schmidtsp
Explorer | Level 3
5 years ago

Dropbox files on PC are not showing up on the Dropbox website

I recently had to re-install Windows 10. I re-installed Dropbox using the install function from the Drobbox website. What shows in the Dropbox folder on my computer does not match what shows on the w...
desktop
sync
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Corina_ wrote:
I think they didn’t sync ... There is some possibility to find them anyway?

If the files hadn't synced, there's no way for Dropbox to recover them as they would have never made it to the Dropbox servers? The only way to recover them would be to go back to the PC where they were located, assuming they weren't deleted.

Corina_'s avatar
Corina_
Explorer | Level 3
3 years ago
Hi,
yes but the server showed that it was synchronized, there is some possibility the files are on the cloud and I can’t see them? And the support can help to find them?

Thanks
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Corina - sorry to hear about your missing files.

     

    If you don't see any signs of them in your events page, it means that they never made them to our servers so it would be impossible for us to help restore them. 

     

    I hope this clarifies matters! 

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