Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
wadeg
5 years agoExplorer | Level 4
Dropbox Finder Folder not syncing
Someone shared a word document with me and its showing up on dropbox.com and its showing up in the dropbox app on my mac (which i don't use). I use the Dropbox folder directly in Finder. The document...
- 5 years agoHi wadeg, in order for the file to appear in Finder, you'll need to create a shared folder, invite the other user, and have the file located there.
It will sync to both machines, and you can edit it via your machine, so any changes will sync to the site, and then their device.
Lusil
Dropbox Staff
5 years agoThanks for trying that out, wadeg.
Could you also try moving the files out, renaming it, and moving back in? Maybe that will trigger a change in behavior.
Could you also try moving the files out, renaming it, and moving back in? Maybe that will trigger a change in behavior.
wadeg
5 years agoExplorer | Level 4
Okay there's something very strange about all this. When I click on the dropbox icon in my menu bar (at the top of my screen on mac) and then click the globe icon, I am taken to this URL: https://www.dropbox.com/h
Below is the screengrab for that page. You'll see that the document (the one called EMAIL TEMPLATES) is there but notice how it doesn't have the 3 dots like the other docs. I'm assuming that has something to do with why it's not syncing in my Finder but...
When I right click in my dropbox finder window and click "View on Dropbox.com", I am instead taken to this url: https://www.dropbox.com/home
And here you'll see that the layout is different and the document that was shared with me (EMAIL TEMPLATES) is NOT in there.
So... what am I missing here? Again, this doc was shared with me and I thought it would auto-sync in my Finder but it's not doing that. How to fix?
- wadeg5 years agoExplorer | Level 4
Yes it's there. So how does someone share a file with me that we can both work on and that I can keep synced in my Finder?
- Jay5 years ago
Dropbox Community Moderator
Hi wadeg, in order for the file to appear in Finder, you'll need to create a shared folder, invite the other user, and have the file located there.
It will sync to both machines, and you can edit it via your machine, so any changes will sync to the site, and then their device. - wadeg5 years agoExplorer | Level 4
Thanks Jay! This is what I asked way back at the beginning of this thread, but no one confirmed that it needed to be in a shared folder. Okay, I will do this now and make a note of this functionality for the future.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!