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jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Dropbox folder in File Explorer in Windows 11 is painfully slow

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears twice for each click.

I have tried:

- reinstalling Dropbox (currently 139.3.4798)

- enabling Smart Sync (this will likely save me disk space but seems not to affect performance)

- uninstalling any other software that interacts with the Windows context menu (WinZip etc)

- restoring the Windows 10 File Explorer (which changed the GUI) but not the speed

- running Windows File explorer full screen (F11) a common recommendation that does not improve performance

I am running Win 11 Pro on a decent enough 8th gen Core i7 with 16GB RAM that coped just fine under Windows 10, I have 346443 files on my DB. the issue is limited to the Dropbox folder which is why I'm here and not on the MS forum.

Any help gratefully received!

 

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  • offpistesau's avatar
    offpistesau
    New member | Level 2
    3 years ago

    Hi Jay

    i have exact the same problems on Win 10 machine. It occured couple of month ago for the first time. The browsing speed is somewhat ok but when adding new files or renaming files, the response is very tedious.... 

    Cheers Peter

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey offpistesau, sorry for jumping in here. 

     

    Does the issue persist even if you quit the Dropbox app? 

     

    If not, what's the app version of your Dropbox app? 

     

    Did the issue occur after a specific update?

  • leao's avatar
    leao
    Explorer | Level 3
    2 years ago

    Hi,
    after the migration to a new pc, and reinstaling dropbox desktop app and downloading the files the  explorer opens the files ok. After restarting the PC,  the explorer opens the files very slow and it seems he is downloading the files one more time online.

    After deinstallion the desktop app  the file explorer opens regularly , so the files are  on the harddisk.
    Any ideas?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi leao! I can see you’ve also posted in our German-speaking section, so I’d suggest waiting for our team’s reply there. They’ll get back to you as soon as possible. Thanks!

  • ray5640's avatar
    ray5640
    Explorer | Level 4
    2 years ago

    I want to fix it.... I am suffering the same issue.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ray5640, what steps have you performed so far to resolve this behavior on your device?

  • ray5640's avatar
    ray5640
    Explorer | Level 4
    2 years ago

    Jay 

     

    I updated to the latest version of Dropbox, which is listed below.

    Hardware

    CPU 12th Gen Intel(R) Core(TM) i5-1240P 1.70 GHz
    RAM 16.0 GB (15.7 GB usable)

     

    Windows

    Windows 10 Pro
    Version 22H2
    OS build 19045.3930

     

    Dropbox

    192.4.4605

     

    This is my PC's spec and Dropbox version.

     

    I don't have iCloud in my computer.

     

    Thank you.

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