Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

colsar's avatar
colsar
New member | Level 2
1 month ago

Dropbox folder missing from indexed locations for searching on Windows 10

Device HP Desktop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 238.4.6075 Syncing Status Up To Date Question or Issue I've not been able to ...
desktop
Permissions
windows
colsar's avatar
colsar
New member | Level 2
1 month ago

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for bringing this to our attention, colsar.

    Can you please check the "sync" tab in the Dropbox app preferences to see the location of the Dropbox folder? Is it the one you mentioned in your original post?

    Also, have you tried to close the Dropbox app and reopen it, to see if that helps?

    If not, restarting the computer could also be helpful.

    Let me know how it goes.

    • colsar's avatar
      colsar
      New member | Level 2
      1 month ago

      Hi, in preferences > Sync > Dropbox folder location, it shows C:\Users\micro\Documents\Dropbox which matches my screenshot above where Dropbox is in file manger but not in the indexing list of folders. 

      I have closed and restarted Dropbox and have rebooted the computer.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 month ago

        Thanks for the update, colsar.

        Are you using the updated version of the Dropbox app by any chance?

        If so, can you enable the following and let me know if it helps?

        Go to:

        Settings > Privacy & security > Searching permissions > Cloud content search

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!