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colsar's avatar
colsar
New member | Level 2
1 month ago

Dropbox folder missing from indexed locations for searching on Windows 10

Device HP Desktop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 238.4.6075 Syncing Status Up To Date Question or Issue I've not been able to ...
desktop
Permissions
windows
inF1's avatar
inF1
Explorer | Level 4
1 month ago

I'm having exactly the same issue as the original poster, so adding to this thread as a "me too"

Device
Desktop PC
Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz
Installed RAM    16.0 GB
Storage    932 GB SSD CT1000BX500SSD1, 3.64 TB HDD ST4000VN006-3CW104
Graphics Card    NVIDIA GeForce GTX 1070 (8 GB)
System Type    64-bit operating system, x64-based processor
Operating System
Windows 10 Pro Version    22H2
OS Build    19045.6466
Dropbox App Version
238.4.6075
Syncing Status
Up To Date

In these screenshots you can see that Dropbox does not appear in the options for an Indexed Location in Windows.

Also, searching in the dropbox folder for "classcharts" - which IS in that folder - returns nothing.

Cloud content search is enabled.

And I used to be able to search all my dropbox contents until recently (maybe a couple of weeks ago?).

My dropbox sync preference is "Available offline" - all the files are on my computer, I only use Dropbox for an off-site backup.

Please can you help/suggest to be able to search inside the Dropbox folder again?

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey inF1 - sorry to hear you're also having issues with this.

Can you clarify if you've tried all the troubleshooting steps that were mentioned in the thread, like closing and restarting the Dropbox desktop app and the computer? 

  • inF1's avatar
    inF1
    Explorer | Level 4
    1 month ago

    Thanks for the quick reply.

    Yes, even after a fresh reboot and stopping/starting dropbox the special Dropbox folder does not appear as an option for Search Indexing.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      In that case, may I reach out via email to investigate further inF1? 

      As for you colsar, I'd suggest taking a look at your inbox for Hannah's email to continue with her directly at this point. 

      • inF1's avatar
        inF1
        Explorer | Level 4
        1 month ago

        Hi Walter, yes please, either private message or email will be perfect, thank you.

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