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Lucben's avatar
Lucben
Helpful | Level 7
4 months ago
Solved

Dropbox is making me re-download everything every time I reinstall the desktop app.

Every time that there is some issues with dropbox or I need to reinstall macos, I have to go through the painful experience of re-downloading all files stored on dropbox locally, because I want to ha...
desktop
sync
  • Megan's avatar
    Megan
    4 months ago

    Hey Lucben​!

    All right, let's take a step back to ensure that we're on the same page every step of the way:

    Since you mentioned that this happens every time, can you clarify if the Dropbox desktop was uninstalled before you re-installed it again?

    Also, when you re-install the app, are you prompted to set it up anew? Do you see a new Dropbox folder created each time? If not, you should see "Advanced settings" upon setting it up, as described in this article (step 9).

    Finally, can you confirm whether the files on your desktop belong to the same account you want to re-install the Dropbox app for?

Lucben's avatar
Lucben
Helpful | Level 7
4 months ago

Thanks Nancy​ , I am just not sure what you mean by suggesting that there "should" be an option. There "should", or there "is"? I thought that if you are on macOS, there is no alternatives to the Dropbox app on file provider. As a Dropbox customer, not sure what that means. I installed the latest version of Dropbox, and File provider is now the new configuration of macOS (latest release). 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
Lucben wrote:

I am just not sure what you mean by suggesting that there "should" be an option. There "should", or there "is"?

There is. But saying "should" is also appropriate and is just a turn of phrase.

Lucben wrote:

I thought that if you are on macOS, there is no alternatives to the Dropbox app on file provider.

For the moment you can still opt out of the File Provider update, though everyone will eventually be forced to update to it.

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