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Forum Discussion

Donna AM's avatar
Donna AM
Explorer | Level 3
2 years ago

Dropbox is pausing uploading files with error message "Make sure your internet connection is stable"

I am the admin for my organisation's Dropbox account and my colleague is currently unable to upload a file (a video file that is 263,132KB) which I believe is within the bounds of what we are able to...
Error Messages
sync
upload
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Donna AM - thanks for bringing this to our attention.

 

Could you ask your colleague to clear their browser's cache and/or use another browser?

 

If they still get the same error, please send us a screenshot so that we can have a look too.

 

Thanks!

  • Donna AM's avatar
    Donna AM
    Explorer | Level 3
    2 years ago

    Cheers Walter! Will do!

  • Donna AM's avatar
    Donna AM
    Explorer | Level 3
    2 years ago

    Hi Walter, we've tried both and we're still receiving the same error message.

     

    Any other advice would be much appreciated.

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