Forum Discussion

Dan68's avatar
Dan68
Explorer | Level 3
2 years ago

Dropbox is stuck at indexing ever since I installed the app on my new MacBook Pro.

I got a new MacBook Pro and installed Dropbox. It worked for a while but suddenly stopped working without me realizing. It seems to be stuck at "Indexing...". Now I have many files locally on the com...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for posting about this here, Dan68. 

 

Have you rebooted your device, since the indexing issue started, and the Dropbox app is still stuck? 

 

How did you try to back up your Dropbox files exactly?

 

Finally, can you clarify what you mean when saying it doesn’t even work with the admin account?

 

Let me know when you’ve got more info.

Dan68's avatar
Dan68
Explorer | Level 3
2 years ago

Thanks for the prompt reply Nancy .

 

1. Reboot: Yes, the computer was rebooted.

2. Backup: Just copy and paste in Finder.

3. Admin: I tried the copying with the computer's administrator account as well. (On macOS I have is both a normal user account which I normally use and an administrator account/login on the computer.)

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Dan68, were the files in a normal folder in Finder before you copied and pasted them, or were they from another location like a network drive, or another user account?

    • Dan68's avatar
      Dan68
      Explorer | Level 3
      2 years ago

      Hi Jay , I am not fully sure that I follow. The files are in my (not syncing) Dropbox folder (via File Provider?). I tried to copy them all from there to another local folder. But that failed on some of the files/folders in the Dropbox. So, I cannot create a complete copy of the folder currently and the syncing does not work either...

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Dan68, would you mind clarifying the Dropbox version that you have installed on the device? 

         

        You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. 

         

        Do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox? 

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