Forum Discussion

Dan68's avatar
Dan68
Explorer | Level 3
2 years ago

Dropbox is stuck at indexing ever since I installed the app on my new MacBook Pro.

I got a new MacBook Pro and installed Dropbox. It worked for a while but suddenly stopped working without me realizing. It seems to be stuck at "Indexing...". Now I have many files locally on the com...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Dan68, would you mind clarifying the Dropbox version that you have installed on the device? 

 

You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. 

 

Do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox? 

Dan68's avatar
Dan68
Explorer | Level 3
2 years ago
Hey Megan,

Dropbox version number: 207.4.5821

No VPN, antivirus or other cloud backup.

Daniel
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional information Dan68 

     

    If the app is still stuck at 'indexing' your files, could you try fixing your hardlinks and permissions and let us know how it goes? 

     

    If it gets stuck at the same message again, please send us a screenshot so that we can have a visual too. 

    • Dan68's avatar
      Dan68
      Explorer | Level 3
      2 years ago

      Thanks for the suggestions Walter . However, "Fix hardlinks" had no effect and for "Fix permissions" I got a message that Dropbox could not fix permissions.

       

      A screenshot of what exactly? The text in the Dropbox menu saying "Indexing..."?

      • Dan68's avatar
        Dan68
        Explorer | Level 3
        2 years ago

        I still hope someone can help me figure out how to get my Dropbox working again.

         

        I just did a test by creating a new user account on the Mac and installing Dropbox there. Everything seems to be fine. Except, of course, for the not yet synced files from my other account missing....

         

        Daniel

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