Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Dan68's avatar
Dan68
Explorer | Level 3
1 year ago

Dropbox is stuck at indexing ever since I installed the app on my new MacBook Pro.

I got a new MacBook Pro and installed Dropbox. It worked for a while but suddenly stopped working without me realizing. It seems to be stuck at "Indexing...". Now I have many files locally on the com...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Dan68, would you mind clarifying the Dropbox version that you have installed on the device? 

 

You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. 

 

Do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox? 

Dan68's avatar
Dan68
Explorer | Level 3
1 year ago
Hey Megan,

Dropbox version number: 207.4.5821

No VPN, antivirus or other cloud backup.

Daniel
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the additional information Dan68 

     

    If the app is still stuck at 'indexing' your files, could you try fixing your hardlinks and permissions and let us know how it goes? 

     

    If it gets stuck at the same message again, please send us a screenshot so that we can have a visual too. 

    • Dan68's avatar
      Dan68
      Explorer | Level 3
      1 year ago

      Thanks for the suggestions Walter . However, "Fix hardlinks" had no effect and for "Fix permissions" I got a message that Dropbox could not fix permissions.

       

      A screenshot of what exactly? The text in the Dropbox menu saying "Indexing..."?

      • Dan68's avatar
        Dan68
        Explorer | Level 3
        1 year ago

        I still hope someone can help me figure out how to get my Dropbox working again.

         

        I just did a test by creating a new user account on the Mac and installing Dropbox there. Everything seems to be fine. Except, of course, for the not yet synced files from my other account missing....

         

        Daniel

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions