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Dropbox is stuck at indexing ever since I installed the app on my new MacBook Pro.
I got a new MacBook Pro and installed Dropbox. It worked for a while but suddenly stopped working without me realizing. It seems to be stuck at "Indexing...". Now I have many files locally on the com...
Hannah,
Just to be sure whether we think of the same thing when it comes to being complicated. My worry is that it will be pretty hard to find out which files are new or updated or not. I took it that one of dropbox's features is that it takes care of this. But the idea is that I manually look at all my files (which are a lot) and try to find out which needs to be added manually to Dropbox and which not?
Just to be sure whether we think of the same thing when it comes to being complicated. My worry is that it will be pretty hard to find out which files are new or updated or not. I took it that one of dropbox's features is that it takes care of this. But the idea is that I manually look at all my files (which are a lot) and try to find out which needs to be added manually to Dropbox and which not?
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThat's basically right, Dan.
Since there's a syncing issue and your updates never synced to the account, you need to either update the files manually through the web, or make a copy of the files to a different location, so you can sync them later, once the issue has been fixed, which is what was initially suggested.
The idea is to make sure that no files are lost during this troubleshooting process.
- Hannah
There's no specific reason why syncing issues occur, to be honest.
It could be a temporary connection issue, and because of that, the app may not update, etc.
If you come across syncing issues in the future, you can always take a look at this article with some fixes.
One more question before I go down this route. Maybe I should first unlink (but not re-link) before emptying the Dropbox folder? I am just worried that when I move the files Dropbox will start working again and think that all files should be removed from the cloud. Or is that no issue?
ps. And one more thing: Should I maybe try to copy the files back into the Dropbox before re-linking? Maybe the moving will fix problems with the syncing so that my files will then be checked correctly against the cloud files? Or is there too much of a risk of losing files that way?
Daniel
- Walter
You should first un-link your account and then delete your Dropbox folder before re-linking it, Daniel.
As for your second concern, you could give it a go with a copy of the files just to be safe. If you end with missing files from Dropbox somehow though, you'll be able to restore them from your deleted files page or the events page.
Keep us posted!
Okay, now I found the time to get started. I did a backup, unlined and re-installed Dropbox. But now I am facing the next problem. During the install it asked me whether I want all files offline available and I affirmed. But when I switched to file-provider as the app suggested, many folders became offline-only. I next tried to choose the "Make available offline" menu entry from the context-menu the Dropbox sidebar icon in the finder. Dropbox started syncing again and green circles with a check-mark appeared next to all folders and icons (independently of whether they were actually available offline or online-only. Though I did not recognise a change in the cloud-icon with arrow down in Finder that seems to indicate that files are available online-only. The physical size of the Dropbox folder started to increase. But now it stopped half way through the total size and does not do anything further. This is all quite confusing. How do I get Dropbox to make all files available offline?
Thanks for your help!
