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Dropbox Mac Beta: Green Circles are gone - everything has the cloud symbol
I am assuming work is being done in the background, but as of a few days ago, I no longer have green circles for downloaded (available offline) files. Everything has a cloud symbol (that symbol doesn...
Thank you Nancy - I have attached the latest error log below.
Yes, I have switched out of the Beta and everything's syncing again. The sync status icons are the only thing I cannot get to work. There are none. I have tried all the tips on this forum (quit, restart, reinstall, full disk access on/off/on, force quit Finder...). No icons.
Thanks in advance.
bn.BUILD_KEY: Dropbox
bn.VERSION: 171.3.6135
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 9fefeff3-887f-59e1-9589-c53169475207
pid: 64182
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Mark ***', pw_dir='/Users/****', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='(((', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Mark ***', pw_dir='/Users/***', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/****'
appdata: '/Users/***/.dropbox/instance2'
real_path='/Users/***/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'
real_path='/Users/***/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Users/****/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Users/****/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Users/****/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/39/yph90nr57_g2lyrx2qt1181c0000gn/T'
real_path='/private/var/folders/39/yph90nr57_g2lyrx2qt1181c0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 823, in wrapper
File "dropbox/client/main.pyc", line 6348, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5890, in _init_components_for_account
File "dropbox/client/main.pyc", line 5814, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 324, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 487, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600001a5b840 {Error Domain=NSFileProviderInternalErrorDomain Code=12 "(null)"}}
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi THX1965, keep in mind that based on the log info you sent my way, it seems you're still using the Beta version, for the new macOS.
I'm happy that everything is syncing as expected now! As for the syncing icons, that behavior would be expected due to the new update.
You can see more about the new icons, in this Help Center article. If you have any questions, let me know!
Megan - thanks for responding. The log was from before I left the Beta. I grabbed the log when Dropbox Beta told me it couldn't start. I thought it might be of interest to the dev team.
I have since clicked the button "Leave Beta" and the Dropbox folder was moved back into my user folder and popped back up under "Favorites" again.
I had sync icons in the Beta version (even though they didn't work correctly), but now I have none. I have also deleted the Dropbox app (and all connected little folders by using a de-installation app) and reinstalled it from the Dropbox website from scratch - just to make sure I use the latest official version.
This is what I am running at the moment:
- Megan
Hi THX1965, thanks for the info, it seems you're still using a Beta version (171.3.6157).
If you've made sure that Early releases are set to off, in your account settings, can you try re-installing our latest stable?
Also, just to make sure we're on the same page here, it seems that the only issue you're experiencing on your end at the moment, is in regards to the syncing icons, right?
Thanks, Megan - yes, you were right, "early releases" was on. (I thought the Beta automatically moves the Dropbox folder to the new CloudStorage location in macOS Ventura - I had clicked on "Leave Beta". I am confused...).
I have now turned "early releases" off and installed the latest stable version through the link you sent me. The Dropbox app is currently indexing my 350k+ files. And yes, the only issue I have is not seeing any sync icons. They still don't show up after installing Stable Build 170.4.5895
The files below are in my Dropbox folder, on my hard drive, and on Dropbox.com. But there is no indication of their sync status.
- Megan
Hi Megan - I followed the steps from your link and disabled the one other Finder extension that was active - BetterZip, a very helpful little helper - https://macitbetter.com/
But now the sync icons are back. They came right back after force-quitting the Finder. Thank you so much for your help.
So, I guess, BetterZip's Finder extension is incompatible with Dropbox's Finder extension. Should I report this to the developer of BetterZip?
Easy way to solve it as customer support offered.
Just select all the folders from your root path of dropbox and right click to click "make available offline". Then the green circle check marks are back,
