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bauss's avatar
bauss
Explorer | Level 4
9 years ago
Solved

Dropbox not syncing certain files

For the past few days, dropbox has not synced a few specific files on my mac.   I get this when I check the status in menu bar     I've cleared cache, fixed permissions, and run check disk...
desktop
sync
  • clegs's avatar
    clegs
    8 years ago

    Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder.  I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip.  The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur.  :) 

bauss's avatar
bauss
Explorer | Level 4
9 years ago
I've rebooted the Mac, and ensured that no other programs are running, and it still seems to not sync.

These are audio files that are part of a logic project. Even when Logic is not in use, the files to not sync.
Chris_J's avatar
Chris_J
Icon for Super User alumni rankSuper User alumni
9 years ago

Thanks buass

Okay, I reached out to my other Super Users and some Dropboxers, maybe they have an idea but I would encourage you to go ahead and submit a Support Ticket and meanwhile, perhaps others might chime in here.

 

Submit a ticket https://www.dropbox.com/support

Check or update Ticket via https://www.dropbox.com/support?ref=dropboxsupport

 

Please be patient and it will take some time and please include this Thread url as it contains useful info.  And Good Luck

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