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bauss's avatar
bauss
Explorer | Level 4
9 years ago
Solved

Dropbox not syncing certain files

For the past few days, dropbox has not synced a few specific files on my mac.   I get this when I check the status in menu bar     I've cleared cache, fixed permissions, and run check disk...
desktop
sync
  • clegs's avatar
    clegs
    8 years ago

    Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder.  I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip.  The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur.  :) 

clegs's avatar
clegs
New member | Level 2
8 years ago

Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder.  I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip.  The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur.  :) 

Chris_J's avatar
Chris_J
Icon for Super User alumni rankSuper User alumni
8 years ago

Hello clegs

Thanks for sharing your experience.  I wanted to clarify a few things. when you dragged the folders/files into your Dropbox folder, it does not necessarily mean that's it is online or on Dropbox Server, we hope that it is because it's supposed to be uploaded automatically.  I just wanted to clarify when your PC asked if you want to replace the files duplicates, it just means that the files were physically there and were asking if you want to replace them. 
However, is it possible that this program that you use, put a 'lock' on these files?  Have you tried quitting (not just closing the application but making sure it's not running in the background) to see ifs not 'locking' the file/files?

 

I don't know if any issues is with the filenames or such, can you look at this Help Center Article to see if anything applies to you?  https://www.dropbox.com/help/syncing-uploads/stuck-syncing

 

 

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