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bauss's avatar
bauss
Explorer | Level 4
9 years ago
Solved

Dropbox not syncing certain files

For the past few days, dropbox has not synced a few specific files on my mac.   I get this when I check the status in menu bar     I've cleared cache, fixed permissions, and run check disk...
desktop
sync
  • clegs's avatar
    clegs
    8 years ago

    Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder.  I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip.  The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur.  :) 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi StigN, can you see which files these are from within the Dropbox folder by seeing the blue sync icon? 

 

Do they have any unsupported characters in the file name?

StigN's avatar
StigN
Explorer | Level 3
3 years ago

Hi.
No, just normal letters. 
And they have been synced with the other Pc and iPhone for at least 5-6 years now without any problems.
And of course also at Dropbox.com

  • StigN's avatar
    StigN
    Explorer | Level 3
    3 years ago

    AND, 
    I can drag and drop the files from Windows explorer to dropbox.com and it works fine.
    It is just the automatic sync when a file is updated that are not working.....

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Could you try dragging and dropping those files to and from another folder to see if this forces them to sync somehow?

      • StigN's avatar
        StigN
        Explorer | Level 3
        3 years ago

        Strange!
        One of the two files was now synced.
        So instead of move them back, I copied them both back to original folder.
        Again the same file was synced, but not the other one.

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