Dropbox not syncing files

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phoenixfury7 wrote:

I use my dropbox a lot, but for the past couple of day I guess it hasn't been syncing my files? I was just going through the folder and most stuff has the green checkmark, but the most recent stuff has the blue syncing icon. The status icon says "connecting". My computer is connected to the internet so I don't know what the issue is. Using the dropbox program on windows

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Hello, phoenixfury7...

I'm giving you a few suggestions to try in case I'm not around when you come back to post your progress.  Worst case senario is that we can alleviate a few culprits as the cause.

First, let's start by checking your current storage space level since you didn't specify what type of account you use (eg: Basic, Individual or Team).

How much storage space is available when you look here (eg: 900 MB of 2 GB used)?  If you're over your storage quota then your files won't sync (upload).

In addition, be sure to run the bad files check as instructed in the Help Center article.

Also, what version of the Desktop Client are you using (hover mouse over the Dropbox icon).

I recommend that you try the newest stable build (offline installer) vs any beta versions that are available (eg: v49.3.67).  After installing it, please restart your computer.  Be certain that you use the same Dropbox login credentials when you sign-in to the Desktop Client.

PLEASE NOTE:  To prevent from receiving early releases of the beta versions of the Desktop Client... login to your Dropbox General page, scroll downward to the "Early Release" section and make sure that it's OFF (view screenshot below).

I've included a few Help Center articles listed below, this way you can read them at your leisure (if needed).

HELP CENTER ARTICLES:

• What do I do if Dropbox is stuck syncing, won't launch, or reports an error?
• How do I install Dropbox?
• How to run an advanced reinstall.
• Where is my Dropbox folder?
• How do I find and change my desktop application preferences?
• How do I add or upload files to my Dropbox?
• What is a system tray or menu bar?
• How do I make Dropbox sync faster or control the bandwidth used?
• Where can I find the full Desktop Client installation file?
• Does Dropbox support connecting through a proxy server?
• Do I need to configure my firewall to work with Dropbox?
• Why aren't certain files on one computer syncing to another?
• How do I pause and resume syncing from Dropbox?
• How do I unlink or relink a computer, phone, or tablet from my account?
• How do I upgrade to a Dropbox Plus subscription?

None of that seemed to work. I am using basic and my version is updated to 48.4.58. If I restart my computer, will I lose the files that have not uploaded yet?

I have files that I've saved in the dropbox folder on my computer but they aren't syncing so I can access them on my phone.

Then when I try and move those same files from that dropbox folder to my computer's hard drive they are just short cuts.

Can anyone help me? These files are university notes, pdfs and transcripts I need for upcoming exams and I'm very worried as I need to access the original files.

Thanks.

Dropbox files are not syncing

Why? We need more info here. 

What does Dropbox say if you mouse over its icon on the status bar for example.