Forum Discussion

reynlord's avatar
reynlord
Explorer | Level 3
2 years ago

Dropbox on my Mac not working since File Provider update. My files won't sync or open.

Ever since updating to the file provider for Mac OSX my dropbox just does not work. All offline files won't sync even if I ask to make them offline, nothing opens. Dropbox says 'syncing' no matter wh...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi reynlord, let's jump into this together! 

 

The first thing that'd help me get an idea of what is happening syncing-wise is the app's version, and syncing status. 

 

You should be able to locate them by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. 

 

Keep in mind that after the migration to the new Dropbox for macOS on File Provider, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete.

 

When did you make the update on your end? 

 

Let me know more, and we'll take it from there! 

  • reynlord's avatar
    reynlord
    Explorer | Level 3
    2 years ago

    196.4.6900

     

    An update is that the files eventually seem to sync but there is no speed, time left or showing of which files are uploading just 'syncing - 4 files'.  Which makes it very hard to tell if it's stuck syncing or know how long is left. Happneing since updating on Thursday last week. Everything has been relinked twice.

    • reynlord's avatar
      reynlord
      Explorer | Level 3
      2 years ago

      i should add, uploading works to sync but 'make available offline' just doesnt work at all. nothing downloads or syncs but it says it has.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi reynlord, if you change an online-only file to available offline, do you notice any difference in the syncing icons of the file, by any chance?

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