Forum Discussion

reynlord's avatar
reynlord
Explorer | Level 3
2 years ago

Dropbox on my Mac not working since File Provider update. My files won't sync or open.

Ever since updating to the file provider for Mac OSX my dropbox just does not work. All offline files won't sync even if I ask to make them offline, nothing opens. Dropbox says 'syncing' no matter wh...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi reynlord, if you change an online-only file to available offline, do you notice any difference in the syncing icons of the file, by any chance?

reynlord's avatar
reynlord
Explorer | Level 3
2 years ago

Small files work fine, large files get a green tick immediately as if it's synced but it definitely isnt and won't open. There is no network activity happening. I can download the files from the dropbox website but obviously that's very annoying for large files.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi reynlord, yeah definitely. 

     

    It's not the most convenient thing. Do you get any specific errors when trying to open a file? 

     

    Because you mentioned that they won't open. 

     

    If you could also attach some step-by-step screenshots of this, that'd be amazing, in order for us to have a visual too. 

    • reynlord's avatar
      reynlord
      Explorer | Level 3
      2 years ago

      Here you go. The files have the cloud icon suggesting they are online only, but also the green tick suggesting they are available offline, but they aren't. If I try and make available offline again, nothign happens. I can download the files from the dropbox website fine and they work, but I use dropbox for around 100gb of video a day, it's really not sustainable to do it this way.

       

      Really disappointed

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi reynlord, I'd like for us to try one more thing.

         

        I'd like for you to temporarily quit the desktop app, and then try to open these files. 

         

        Do they preview without an issue? Also, how is the app's syncing status after this? 

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