Forum Discussion

redec's avatar
redec
New member | Level 2
2 years ago

Dropbox photo sync is missing lots of photos.

I've been using the automatic photo backup for a long time now, and I assumed it is reliable and all my photos are being backed up successfully when it says they are. I am really alarmed to discover ...
sync
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey redec, thanks for posting here! 

 

Would you mind clarifying how exactly you were uploading the content to your account?

 

You mentioned the "automatic photo backup". Are you referring to our camera uploads, our Backup feature, or you were simply adding the files inside your local Dropbox folder? 

 

In any case, feel free to let me know more, and we'll take it from there. 

 

Thanks a bunch! 

  • redec's avatar
    redec
    New member | Level 2
    2 years ago
    This is using the "camera uploads" feature
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi redec, thanks for the info! 

       

      Do you use our app on your mobile, or are you connecting your mobile to your computer using a cable? 

       

      We can reset your camera uploads for you if you wish, and if you still have the photos saved in your camera roll on your mobile. 

      • redec's avatar
        redec
        New member | Level 2
        2 years ago
        I use the app on my mobile. I'm not sure if I want to reset my camera uploads yet. Is that something I can do on my side when I'm ready? Or is it something you have to do on your side?

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