Photos and videos missing in iOS app

Hey M S.1, thanks for letting us know about this.

Did you manually upload these photos and videos to your Dropbox or did you use our camera uploads feature to automatically upload them?

If you used camera uploads, can you check the camera uploads folder as well?

And do you perhaps see them when you go to your account online? Or in your deleted files page?

Let me know what you find.

Answers to all your questions:

These were auto uploaded through the app.

The files DO exist in the camera uploads folder.

I can see them online in the Camera Uploads folder.  They are not deleted.

How does DB determine date on videos?  Perhaps there is something there that is not right?

So, they're only missing from the photos tab, right?

If that's the case, can you tap on "account", then on the gear icon, then on "clear cache" and restart the app, to see if that helps?

That did not work.

I did discover that, if I copy the file and paste it elswhere, then delete the original in the DB folder, and then paste the copy I just made, back into the same folder as the original, about half reappear.

If I perform the same process but permanently delete them from the DB website, I can get all of them back.  I wouldn't call this a solution.

Thanks for the update here, M S.1.

Do you see these photos in the photos page online? Or are they missing from there as well?

They are in the photos page online. Hannah 

Does uninstalling the Dropbox app, restarting your device and then reinstalling the app help?

Didn't work. 

Hi M S.1, do the videos preview normally in the Dropbox mobile app?

Yes but it's hard to quantify due the the sheer amount of photos and videos.  There is a 3-4 month period where there was none at all and that is how I initially found it.  It's difficult to sort through and verify which is, vs, which is not missing and at this point, It seems the only way to fix is to:

- Make a copy

- Mass delete

- Mass permanently delete

- Mass reupload