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M S.1's avatar
M S.1
Collaborator | Level 9
2 years ago

Photos and videos missing in iOS app

I just disocovered that many, seemingly random, videos are missing from the photos tab in the dropbox app during a 4 month period.  The files are there, the properties are the same as other videos th...
Dropbox Plus
File access
Mobile
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update here, M S.1.

 

Do you see these photos in the photos page online? Or are they missing from there as well?

M S.1's avatar
M S.1
Collaborator | Level 9
2 years ago

They are in the photos page online. Hannah 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Does uninstalling the Dropbox app, restarting your device and then reinstalling the app help?

    • M S.1's avatar
      M S.1
      Collaborator | Level 9
      2 years ago

      Didn't work. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi M S.1, do the videos preview normally in the Dropbox mobile app?

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