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M S.1's avatar
M S.1
Collaborator | Level 9
2 years ago

Photos and videos missing in iOS app

I just disocovered that many, seemingly random, videos are missing from the photos tab in the dropbox app during a 4 month period.  The files are there, the properties are the same as other videos th...
Dropbox Plus
File access
Mobile
sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the update here, M S.1.

 

Do you see these photos in the photos page online? Or are they missing from there as well?

M S.1's avatar
M S.1
Collaborator | Level 9
2 years ago

They are in the photos page online. Hannah 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Does uninstalling the Dropbox app, restarting your device and then reinstalling the app help?

    • M S.1's avatar
      M S.1
      Collaborator | Level 9
      2 years ago

      Didn't work. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi M S.1, do the videos preview normally in the Dropbox mobile app?

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