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corbow's avatar
corbow
Helpful | Level 5
4 years ago
Solved

Dropbox Preferences hangs when trying to change folder location

I decided to partition my hard drive and want to move the dropbox folder to the new partition (from C: to E:). Every time I try to move the folder using Dropbox Preferences, it just spins, and I get ...
desktop
sync
windows
  • corbow's avatar
    corbow
    4 years ago

    Thanks, Walter! I figured out what was going on. Apparently my system was slowly identifying all the files to move. I decided to leave the "not responding" task running, and eventually I got a confirmation popup ("Are you sure you want to change the location?"). After I answered Yes to that dialog, my Dropbox folder was moved. It took a while, because I've been a bit lazy about file management--now I need to clean up duplicates!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey corbow, sorry to hear you're having issues with this.

 

If this persists after rebooting your computer, could you send us a screenshot of the last screen you can get to?

 

Also, can you clarify the app's exact status and version as shown in your system tray?

 

Thanks so much!

  • corbow's avatar
    corbow
    Helpful | Level 5
    4 years ago

    Thanks, Walter! I figured out what was going on. Apparently my system was slowly identifying all the files to move. I decided to leave the "not responding" task running, and eventually I got a confirmation popup ("Are you sure you want to change the location?"). After I answered Yes to that dialog, my Dropbox folder was moved. It took a while, because I've been a bit lazy about file management--now I need to clean up duplicates!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Ah, I see now - indexing your files might take a while indeed, especially with a large number of files stored on your account corbow 

       

      I'm glad to hear you're back up and running and please let us know if you have anything else to ask. 

       

      Cheers!

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