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Dropbox says another user is viewing/editing a file, but he is not.
When I open some of my company's Excel files, Dropbox's badge indicates my coworker is viewing and/or has unsaved changes. But looking at his PC, he doesn't have Excel open and the Excel lock files are not in the directory with the original files.
Any suggestions?
I stopped and restarted the sync on the other's PC, and that seemed to fix the problem. But that was a sort of desperation move, as the Dropbox app and token on the file said that all files were synced. Still curious how it could happen, but I am restored to functionality.
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No, nobody is. Not there is not another person. I neither share the file nor have another instance or device opeb
Hi there,
We are having a similar issue to this on our Dropbox for Business account and support has been less than helpful so far. I agree the issue is incredibly annoying.
Is there any solution you can suggest on this thread?
Eileen McLeod
- Walter
Dropbox Community Moderator
Hi Eileen; welcome to our Community.
While I don't have a concrete solution to provide on this, as such issues tend to pertain to the team's accounts' setup, and I'd need account and device specific information to look into this, Jane's suggestions in the first page of this thread should help point you towards the right direction.
Usually in such cases, there is a computer or 3rd party app/service that's accessing/editing the file in question; thus causing the issue you've experienced.
If you've identified the person that seems to be editing (erroneously) this file, can you have them shut their computer down and try to replicate the issue?
Keep me posted on your findings and we'll take it from there emcleod.
