Forum Discussion

lloydschroeder's avatar
lloydschroeder
Explorer | Level 4
3 years ago

Dropbox sharing not visible on Finder nor the green synced icons on Sonoma for Mac

Help please! I can not for the life of me get the sync icons back, nor the right-click Dropbox options that I used to have last week. I have deleted, re-installed, reset and tried numerous other thin...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi lloydschroeder, can I send you an email, in order for us to have a closer look into this? 

lloydschroeder's avatar
lloydschroeder
Explorer | Level 4
3 years ago

Sure, please do.

Thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey lloydschroeder! I was about to log a ticket for you, but I can see you already have one opened with our support team already. Please keep checking the same email thread, as our agent will reply back to you in the same email thread.

  • lloydschroeder's avatar
    lloydschroeder
    Explorer | Level 4
    3 years ago

    Thanks Nancy, I replied yesterday on that ticket. It was for a different issue which actually ended up messing everything up and now its a struggle to get it working again. Can someone do a teamviewer session, that's likely the quickest and easiest solution...

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again, lloydschroeder! I’m afraid that’s not possible at the moment. 

     

    I’ve left an internal note to our team though, so that they can check your latest message as soon as possible.

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