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Gussj's avatar
Gussj
Explorer | Level 4
3 years ago
Solved

Dropbox stopped syncing since May on MacBook pro running ver 12.6.7-unable to syc anymore

Hi,   I just noticed Dropbox hasn't been syncing since may. It is syncing on my other computer and iPhone but not on my MacBook Pro running Monterey 12.6.7      I uninstalled, re installe...
desktop
Mac
sync
  • Megan's avatar
    Megan
    3 years ago

    Amazing news Gussj! 

     

    If you need anything else, we'll be one post away! 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for that, Gussj!

 

Would it actually be possible for you to upgrade your computer's OS to mac OS 13.3 or higher? 

 

That should resolve this issue for you.

Gussj's avatar
Gussj
Explorer | Level 4
3 years ago

what do you suggest I should day, as I contacted apple, and they said I can't update to OS 13 on my devise

 

feedback appreciated

 

 

Thanks

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Gussj, sorry to jump in here! 

     

    It might sound trivial, but have you checked both your Dropbox account space, and your device's free space, to make sure you have enough available to sync these files?

    • Gussj's avatar
      Gussj
      Explorer | Level 4
      3 years ago

      HI Megan,

       

      Yes I have, The issue seems related in incompatibility with OS 12.

      If anyone has a solution to that I would appreciated, otherwise will have to use other could service

       

      Thanks 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Gussj, since you can't update your OS, could you then try an advanced re-install too? 

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