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Forum Discussion

pdiseris's avatar
pdiseris
New member | Level 2
6 years ago
Solved

Dropbox stopped syncing since update

Ever since Dropbox released their new update, my files have been stuck on the same few hundred files and haven't been able to sync or save anything new in over 4 months. All the while they keep charg...
desktop
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey pdiseris, I hope you're well today!

    The first thing I would suggest to check would be to correct the hardlinks and permissions within the Dropbox folder. You can do this with the below steps:

    1. Click the Dropbox icon in your menu bar/system tray.
    2. Click the profile pic/initials icon in the top right of the window.
    3. Choose "Preferences..."
    4. Go to the "Account" tab.
    5. While holding the Option/Alt key (Mac) or the Space bar Alt+H keys (Windows), click "Fix Hardlinks".
    6. You might be prompted to enter your computer's username and password (not Dropbox's).

    The app might need to sync for a while after doing this, so please just keep an eye out for any progress.

    Let me know how it goes!

     

    EDIT: Just updated the steps to reflect the new changes.

Sonnelein's avatar
Sonnelein
Explorer | Level 3
6 years ago

Hi Daphne,
I'm having the same issue (on several computers). After latest mandatory update (mid January- V90.4.307  - Win 10) Dropbox startet re-syncing all the files (+100.000) and never finalized. 

I've tried all the steps you mentioned above without any luck. 

Any thoughts?

Thanks! 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for joining us here Sonnelein!

Can you just let me know if the files within your Dropbox folder are showing the blue syncing icon?

Also, if you click the Dropbox icon in your system tray can you send me a screenshot (excluding personal info) of the current sync status of your desktop app?

Are you seeing any progress in the sync status at all if you check it over a short time period?

Looking forward to your reply!

  • pierrecua's avatar
    pierrecua
    New member | Level 2
    6 years ago

    Hi @DAPHNE. my dropbox wont sync. tried all the solutions above. Can you help please. Problem occured I think this february or march 2020

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey pierrecua, thanks for joining the discussion here!

    So I can have a better understanding of your current set up, can you let me know what the sync status of your desktop app shows?

    Also, let me know which version of the desktop app you have installed, which you can see by hovering over the Dropbox icon in your menu bar/system tray.

    Let me know what you find!

  • jackyling's avatar
    jackyling
    New member | Level 2
    6 years ago

    hi any issue to my solve my dropbox syncing problem... it keep showing syncing but the files wont complete syncing 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey there jackyling, hope you're doing well!

     

    Can you try out these steps to see if that does the trick?

     

    Keep me posted!

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