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John98683's avatar
John98683
Helpful | Level 5
6 years ago
Solved

Dropbox stuck in Syncing.

My dropbox is stuck showing says "syncing" continually. There are no syncing in my Dropbox folder, and nothing is syncing. I have tried restarting the PC, restarting Dropbox, reinstalling Dropbox, and clearing the Dropbox cache and it does the same thing. It doesn't work from a domain joined computer but if i remove the computer from domain it works. 

 

Has anyone else has this issue. I have tried everything out there. We are not blocked at PROXY. We checked that. We have no domian policy on a domain joined computer still it cannot sync. This is so annoying. Not sure if there is a known issue but i have tons of machine showing same behaviour.

 

 

  • Fixed it. The problem is that Dropbox client application for Windows 10 OS needs ciphers to be in certain order.

    Once i fixed the ciphers it worked fine. This has not been a problem with any other vendor applications we run today but only dropbox.

     

    here are the ciphers you will need.

     

    TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384,TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384,TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_256_GCM_SHA384,TLS_RSA_WITH_AES_128_GCM_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA

27 Replies

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  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for the swift update Jorge4!

     

    In the command there, it should be a lower case "L" instead of a "1", eg. "F:\Dropbox" /a:l /s

     

    Let me know if that fixes the error there!

  • Jorge4's avatar
    Jorge4
    Explorer | Level 3
    6 years ago

    Indeed, my mistake. Ran the instruction and the result was that 141532 files were listed occupying 32,9 Gb with 233 Gb free.

     

    What should I do now? Exit Dropbox and restart?

  • Jorge4's avatar
    Jorge4
    Explorer | Level 3
    6 years ago

    Re-started and immediately went to "Syncing 183,854 files" and got stuck there.

     

    Will fix permissions to see if that works now.

  • Jorge4's avatar
    Jorge4
    Explorer | Level 3
    6 years ago

    Slowly moving up, 184,071 now.

  • Jorge4's avatar
    Jorge4
    Explorer | Level 3
    6 years ago

    Got stuck at 184,548 files!!!!

     

     

  • Jorge4's avatar
    Jorge4
    Explorer | Level 3
    6 years ago

    After fixing links the syncing started again and then stopped at 207, 434 files.

     

    And now what?

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    From the results of the command it looks like you do have some symlinks within the Dropbox folder Jorge4.

     

    Symlinks are known to cause syncing issues with the desktop app and could potentially be causing the stuck sync you're experiencing.

     

    If you need to use symlinks, we instead recommend placing the actual file in the Dropbox folder and placing the symlink shortcut to the file outside of the Dropbox folder.

     

    The command you ran should show you the full file path of any symlinks in Dropbox and where the actual file location.

     

    Since it seems like such a high number of files, it may be that they reside in a specific folder which you can move into Dropbox instead to see if that does the trick.

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