Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

evaapo's avatar
evaapo
Explorer | Level 4
2 years ago
Solved

Dropbox sync stuck with simultaneous download and upload

Hi,   I recently made a bunch of changes on my local Dropbox, while simultaneously making another set of changes directly in my online account. In hindsight, this probably wasn't the best idea as...
desktop
sync
  • Jay's avatar
    Jay
    2 years ago

    Hi evaapo, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for letting us know about this, evaapo.

 

Can you please try these steps and let me know if they help?

 

Keep me posted.

evaapo's avatar
evaapo
Explorer | Level 4
2 years ago

Hi Hannah,

 

Thanks for the suggestions. Unfortunately, those steps didn't resolve the issue. While there was some movement in the number of files in the beginning, it's now sitting at a higher number than before, with no further changes. Anything else I could try?

 

Cheers,

Eva

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi evaapo, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!