Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

drozsas's avatar
drozsas
New member | Level 2
2 years ago

Dropbox syncing status is stuck "indexing" files on my MacOS after File Provider update.

Looks like my Dropbox sync takes forever, and it is just stuck at the "Indexing xxxx files" step. Every time I restart Dropbox, the number changes slightly, but then it stays like that for days. I tr...
desktop
Dropbox Plus
sync
maher1982's avatar
maher1982
Icon for Super User rankSuper User
2 years ago

Hi, It sounds like you've tried many common troubleshooting steps already, but did you try to clear the Dropbox Cache? Sometimes, clearing the Dropbox cache can resolve syncing issues.

  • drozsas's avatar
    drozsas
    New member | Level 2
    2 years ago

    Thanks, just checked, and there is no hidden .dropbox.cache folder inside the Dropbox folder. I think this cache folder does not exist anymore, as Dropbox is using the File Provider API now.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey drozsas, thanks for posting here! 

       

      How long has this been happening for? 

       

      Also, do you happen to know approximately how many files exist locally within your Dropbox folder? If you check the "Get Info" of the folder, you should be able to find this. 

       

      Let me know more, and we'll take it from there!

      • drozsas's avatar
        drozsas
        New member | Level 2
        2 years ago

        This seems to be going on for at least a few weeks. While trying to get the number of files, I noticed one more thing. All of the folders inside Dropbox, except one, seem to be cloud only now (cloud icon with a down arrow). "Get Info" does not return anything. So it looks like Dropbox is trying to index files that are not actually downloaded yet?

         

        There should be around ~40k files in the Dropbox folder and using ~240Gb storage.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!