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drozsas's avatar
drozsas
New member | Level 2
2 years ago

Dropbox syncing status is stuck "indexing" files on my MacOS after File Provider update.

Looks like my Dropbox sync takes forever, and it is just stuck at the "Indexing xxxx files" step. Every time I restart Dropbox, the number changes slightly, but then it stays like that for days. I tr...
desktop
Dropbox Plus
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey drozsas, thanks for posting here! 

 

How long has this been happening for? 

 

Also, do you happen to know approximately how many files exist locally within your Dropbox folder? If you check the "Get Info" of the folder, you should be able to find this. 

 

Let me know more, and we'll take it from there!

drozsas's avatar
drozsas
New member | Level 2
2 years ago

This seems to be going on for at least a few weeks. While trying to get the number of files, I noticed one more thing. All of the folders inside Dropbox, except one, seem to be cloud only now (cloud icon with a down arrow). "Get Info" does not return anything. So it looks like Dropbox is trying to index files that are not actually downloaded yet?

 

There should be around ~40k files in the Dropbox folder and using ~240Gb storage.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi drozsas, thanks for the info! 

     

    If you click on the small Dropbox icon in your menu bar and then, select "Sync history”, are you seeing something more?

     

    Try to also make sure that all other apps are closed and that there's no antivirus, VPN etc. running, and then start the Dropbox app again.

     

    It might be worth checking out the troubleshooting steps outlined in this article. If you notice that this doesn't improve things, let me know. 

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