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22ratcat22's avatar
22ratcat22
New member | Level 2
3 years ago

Dropbox thinks my iPhone is locked and won't upload photos.

dropbox thinks my iPhone is locked and won't upload photos
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there, 22ratcat22, welcome to our Community! 

 

I'm going to need some additional info in regards to this. When you say locked, what do you mean?

 

Can you access the app as you would? Do you get any errors on your end?

 

Keep me posted, and we'll take it from there!

  • jrubenstein1974's avatar
    jrubenstein1974
    Explorer | Level 4
    2 years ago

    Hi Megan,

    I am having this same problem. When I plug my phone into my computer to download photos. Dropbox lets me hit "start import" and then the icon in the corner says something to the effect of "Dropbox cannot download photos because iphone is locked. But my iphone isn't locked! I tried unplugging and plugging in again and the same thing happens. Most advice on this I can find is at least a few years old. Please help?! 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey jrubenstein1974, welcome to our Community! 

       

      Would you mind clarifying your computer's OS, along with the version of the Dropbox app that you're using there? 

       

      You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. 

       

      If you have a screenshot of the error message you get, I'd appreciate it in order for me to have a visual too. 

       

      I'll be waiting for your reply! 

      • jrubenstein1974's avatar
        jrubenstein1974
        Explorer | Level 4
        2 years ago

        Hi Megan,

         

        Thanks! Dropbox app: 199.46287

        Computer OS: Windows 10 education, 64 bit.

        Screenshot: 

        Would be grateful for help!

        Best,

        Jen

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