Forum Discussion

22ratcat22's avatar
22ratcat22
New member | Level 2
3 years ago

Dropbox thinks my iPhone is locked and won't upload photos.

dropbox thinks my iPhone is locked and won't upload photos
Mobile
sync
upload
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jrubenstein1974 - sorry to jump in here, but could you make sure that your iPhone is running the most recent version of the device's OS and the Dropbox mobile app as well? 

 

Have you tried signing out from your account through the app's preferences and logging back in since you first noticed this by the way?

jrubenstein1974's avatar
jrubenstein1974
Explorer | Level 4
2 years ago

Hi Walter,

 

Yup. I just did both of those things and it's still not working. I can manually move folders of photos (under DCIM) from my iphone to camera uploads on dropbox, but that is not a great system, as there are lots of folders and I'm worried about deleting files by accident. (It is also time consuming.)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Have you also ensured that your computer is a trusted device on your iPhone jrubenstein1974?

     

    You can follow these steps that Apple recommends to make sure that your device is trusted by your computer:

    1. Plug your device into your computer
    2. Your computer will report that your device is locked
    3. On your mobile device, you should see a message that asks if you'd like to trust the computer that you are plugged into
    4. Tap “Trust" on your mobile device.

    • jrubenstein1974's avatar
      jrubenstein1974
      Explorer | Level 4
      2 years ago

      Hi Walter,

       

      I know the message you are talking about, but I'm not getting it on my phone.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Have you tried repeating the steps at all after rebooting your devices jrubenstein1974 ?

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