Forum Discussion

22ratcat22's avatar
22ratcat22
New member | Level 2
3 years ago

Dropbox thinks my iPhone is locked and won't upload photos.

dropbox thinks my iPhone is locked and won't upload photos
Mobile
sync
upload
jrubenstein1974's avatar
jrubenstein1974
Explorer | Level 4
2 years ago

Hi Walter,

 

Yup. I just did both of those things and it's still not working. I can manually move folders of photos (under DCIM) from my iphone to camera uploads on dropbox, but that is not a great system, as there are lots of folders and I'm worried about deleting files by accident. (It is also time consuming.)

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Have you also ensured that your computer is a trusted device on your iPhone jrubenstein1974?

 

You can follow these steps that Apple recommends to make sure that your device is trusted by your computer:

1. Plug your device into your computer
2. Your computer will report that your device is locked
3. On your mobile device, you should see a message that asks if you'd like to trust the computer that you are plugged into
4. Tap “Trust" on your mobile device.

  • jrubenstein1974's avatar
    jrubenstein1974
    Explorer | Level 4
    2 years ago

    Hi Walter,

     

    I know the message you are talking about, but I'm not getting it on my phone.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Have you tried repeating the steps at all after rebooting your devices jrubenstein1974 ?

  • jrubenstein1974's avatar
    jrubenstein1974
    Explorer | Level 4
    2 years ago

    Hi Walter,

     

    Ok, I should restart my phone and computer and then log out of dropbox and back into it?

     

    Best,

    Jen

  • jrubenstein1974's avatar
    jrubenstein1974
    Explorer | Level 4
    2 years ago

    (on both devices)?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jrubenstein1974, yes, please do so and let us know how it goes!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!