Forum Discussion

22ratcat22's avatar
22ratcat22
New member | Level 2
2 years ago
Solved

Dropbox thinks my iPhone is locked and won't upload photos.

dropbox thinks my iPhone is locked and won't upload photos
Mobile
sync
upload
  • Rogaa's avatar
    Rogaa
    1 year ago
    Hi 22ratcat22,

    I glanced upon your issue and i was able to stumble up on youtube that shares the same sentiment as yours, you might like to click this youtube line as it provides a detailed visual guide on how it gets resolved : https://m.youtube.com/watch?v=I3qnt-n4JU4 . What he/she did was just to unlink the device the moment they got the “phone locked “ message by going to Preferences>Account>Unlink Device . Once unlinked , the system just automatically attempts to reconfigure the installation set up and the phone was already granted full access to Dropbox and allowed to start importing files. Hope this might be of help though.

    Thanks
jrubenstein1974's avatar
jrubenstein1974
Explorer | Level 4
1 year ago

Hi Walter,

 

I know the message you are talking about, but I'm not getting it on my phone.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Have you tried repeating the steps at all after rebooting your devices jrubenstein1974 ?

  • jrubenstein1974's avatar
    jrubenstein1974
    Explorer | Level 4
    1 year ago

    Hi Walter,

     

    Ok, I should restart my phone and computer and then log out of dropbox and back into it?

     

    Best,

    Jen

  • jrubenstein1974's avatar
    jrubenstein1974
    Explorer | Level 4
    1 year ago

    (on both devices)?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey jrubenstein1974, yes, please do so and let us know how it goes!

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