Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

22ratcat22's avatar
22ratcat22
New member | Level 2
2 years ago

Dropbox thinks my iPhone is locked and won't upload photos.

dropbox thinks my iPhone is locked and won't upload photos
Mobile
sync
upload
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Have you tried repeating the steps at all after rebooting your devices jrubenstein1974 ?

jrubenstein1974's avatar
jrubenstein1974
Explorer | Level 4
1 year ago

Hi Walter,

 

Ok, I should restart my phone and computer and then log out of dropbox and back into it?

 

Best,

Jen

  • jrubenstein1974's avatar
    jrubenstein1974
    Explorer | Level 4
    1 year ago

    (on both devices)?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey jrubenstein1974, yes, please do so and let us know how it goes!

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!