Forum Discussion

AndrewClements's avatar
AndrewClements
New member | Level 1
10 months ago

Dropbox uploading 4kb duplicate photo files

Bit of a random one! I've used Dropbox for years without issues, but over the past week, I've been uploading hundreds of client photos, and for some reason, Dropbox is generating duplicate files. The...
Shared Folders
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey AndrewClements, thanks for joining the Dropbox Community!

Can you let me know how you're uploading the original photos to your Dropbox account? Which Dropbox platform are you using?

Are you editing the original photos through some kind of third party app before uploading them to Dropbox?

Let me know and we'll go from there.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!