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tmolinaro's avatar
tmolinaro
Explorer | Level 4
2 years ago
Solved

Error 400 when clicking on a shared link

I regularly host files and folders in my Dropbox that are shared with clients. Since October 1st these share links do not work. Dropbox will generate a share link but when my client clicks on it they...
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  • Walter's avatar
    Walter
    2 years ago

    Thanks for clarifying that for us and the additional information too tmolinaro 

     

    Can you please ask your clients to try clearing their browser's cache or using another browser/incognito window with no plugins or extensions running?

     

    If the error persists, we'd need to have a screenshot or a short recording showing the browser's dev console as the error occurs. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey RickOShay - sorry to hear you're having issues with this.

 

How long has it been since you first noticed this error? Are you getting the error if you access the link from an incognito window too?

 

Any additional information or screenshots are more than welcome! 

jerry newberger's avatar
jerry newberger
New member | Level 2
1 year ago

Had this same issue for months and months -- its incredibly annoying

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