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Error 400 when clicking on a shared link
I regularly host files and folders in my Dropbox that are shared with clients. Since October 1st these share links do not work. Dropbox will generate a share link but when my client clicks on it they...
Thanks for clarifying that for us and the additional information too tmolinaro
Can you please ask your clients to try clearing their browser's cache or using another browser/incognito window with no plugins or extensions running?
If the error persists, we'd need to have a screenshot or a short recording showing the browser's dev console as the error occurs.
I'm having the same issue. I tried clearing the dropbox.cache folder - but that didn't help. Users - still get Error 400 on that specific file. The file is in the Public folder. So I deleted the file renamed it and got a new DB link. But the issue persists. The zip file in question has an Arma 3 mod script in it - pure text files and some .ogg audio files in it. Nothing remotely dangerous. Only thing I do know is that this file was quite popular with the Arma 3 Steam workshop community - so ~4.5 thousand dls (the zip is only 848k) - this was prior to the recent script ver update. So I suspect DB might be blocking it due to traffic. I have a free DB account. So I might have to ditch DB and use something more reliable.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey RickOShay - sorry to hear you're having issues with this.
How long has it been since you first noticed this error? Are you getting the error if you access the link from an incognito window too?
Any additional information or screenshots are more than welcome!
Hi Walter - firstly thank you for your assistance. I didn't know there was a problem until a user on the Steam Workshop brought it to my attention a week ago. Basically I post mods to the SW - and include a direct DL link to each zip file in my Public DB folder. Normally after the SW page goes live users can click on the DB link and DL the file as would be expected but for some reason this particular file triggers error 400 Something went wrong..... I've tried deleting the file and u/ling a new one - also tried renaming the file and clearing the db.cache folder - and unlinking all old devices except the one active in the current session. Still the file wont download and always fails with Error 400. Here's the link to the file [Removed as per Community Guidelines]
- Jay
Hi RickOShay, the shared link seems to work normally and downloads fine. Is it only certain users who are getting this error, or every user who tries?
- Hi Jay it was for every user. The link is now working this am. Possibly the file had somehow become locked due to multiple old devices that seemed to remain linked to my files. I cleared them and the cache yesterday. Oddly if I deleted this file and then reuploaded it from my PC it generated the same DB link.
Had this same issue for months and months -- its incredibly annoying
