Error 404 file request links

Hey thepuuung, thanks for posting to our Community.

Since your shared link is giving a 404 error, could it be that your shared links have been banned?

Can you check your emails, to see if there's any Dropbox-related messages about this there? 

Keep me posted!

Hi all! 
Recently I've created and shared a file that seems to have generated issues among all my other Paper files on Dropbox and now cannot access any of them- I keep encountering a page with a 404 error.
Interesting fact is that if I right click the file before opening it I can export it (like as a .pdf) and can access that version but not the original Paper file (ending with .paper).
Please help as I'd need to access this information as soon as possible. Thanks!

Hey thepuuung, I've merged your post under a similar thread that you initially posted in.

Feel free to check my earlier reply, and let me know more. Thank you!

Thank you Megan! I've received an email from Dropbox asking me if it was me accessing from a certain location. I confirmed it was me but still cannot access my files. 

Megan, one more thing to be clear: all of my files are not accessible and I've confirmed by email I received from Dropbox that the person accessing to my dropbox account was me. what else could I do to try to gain back access to all my files?

Hi Megan. Nothing really changed even after confirmation it was me accessing from a certain browser from a certain location, which is the only email I got from Dropbox. How can I try to get back access to my files?

Hey thepuuung, can we send you an email, in order for us to be able to check some account-specific info? 

please, absolutely!

you can send it to [email removed as per Community Guidelines]

I need to make decisions with other people starting from one file I have, so the sooner I can get back access, the better! I'm out of access from about 3 hours now…