Forum Discussion

Jay4491's avatar
Jay4491
Explorer | Level 3
2 years ago

Error 404 when opening file I made

Here's a grammatically corrected version of your message: Hi, every time I try to open a new file on Dropbox Paper or access an existing paper, I receive a 404 error message. I've created arou...
Share
shared links
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
Jay4491 wrote:
Hey,

It’s like the account has been disabled from viewing existing files and creating new papers but I’ve not been notified of any wrong doing.


Sounds like that has happened - this happens if they detect spam/viruses etc. It does sometimes do false positives though. 

 

You need to contact support at www.dropbox.com/support, or if a free member hope somebody spots it here tomorrow.

Jay4491's avatar
Jay4491
Explorer | Level 3
2 years ago

Hi Mark, 

 

It's a free account.. I'll have to wait and see if someone can help me on here or delete the account and start again ill give it a few days 

 

But thanks! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!