I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox when I try to reinstall I keep getting the following message. I am using a Mac. I can log into account on the browser. I have spent hours today trying to sort. Siobhan

the terminal does not show the password. The cursor on screen will not move, this is the correct behaviour. Just enter your password and press enter and then add the next line by copy/pasting and pressing enter again. Do this until you are finished with all the lines. After having pressed enter after the last line, reinstall the app.

Dropbox won't open as I'm getting an error

36 Replies

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Walter
Dropbox Community Moderator
3 years ago
Hey Sydenham, sorry to hear you're having issues with this.

Could you please click on the blue hyperlink and send us the whole error log so that we can have a better visual?

Thanks!
Sydenham
Explorer | Level 3
3 years ago
See below Walter. To note also that email address for Dropbox account is [removed per the Community's Guidelines]

bn.BUILD_KEY: Dropbox

bn.VERSION: 167.4.4719

bn.constants.WINDOWS_SHELL_EXT_VERSION: 60

bn.is_frozen: True

machine_id: fe376965-90dd-5e47-b235-c7d7b65e5511

pid: 51650

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/siobhandenham'

appdata: '/Users/siobhandenham/.dropbox/instance1'

real_path='/Users/siobhandenham/.dropbox/instance1'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/siobhandenham/Library/CloudStorage/Dropbox'

real_path='/Users/siobhandenham/Library/CloudStorage/Dropbox'

not found

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'

real_path='/private/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "dropbox/client/main.pyc", line 5172, in _setup_root_for_account

File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account

File "dropbox/foundation/futures/basic.pyc", line 853, in result

File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘.}
Walter
Dropbox Community Moderator
3 years ago
Thanks for the quick response, Siobhan - much appreciated!

Can you please quit the desktop app, reboot your computer and the relaunch the Dropbox desktop app again?
Sydenham
Explorer | Level 3
3 years ago
Walter, did as you suggested. Same reply?

bn.BUILD_KEY: Dropbox
bn.VERSION: 167.4.4719
bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
bn.is_frozen: True
machine_id: fe376965-90dd-5e47-b235-c7d7b65e5511
pid: 868
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/siobhandenham'
appdata: '/Users/siobhandenham/.dropbox/instance1'
real_path='/Users/siobhandenham/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/siobhandenham/Library/CloudStorage/Dropbox'
real_path='/Users/siobhandenham/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
real_path='/private/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5172, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘.}
Walter
Dropbox Community Moderator
3 years ago
Since the error persists, could you perform a clean, advanced reinstall and let me know how it goes?
Sydenham
Explorer | Level 3
3 years ago
Walter I tried advance install and cannot get paste pasting in first line of instruction. System won't allow me the in P/W
Jay
Dropbox Community Moderator
3 years ago
Hi Sydenham, are you entering the admin password for your machine?
Sydenham
Explorer | Level 3
3 years ago
trying to but I cannot do so.
Sydenham
Explorer | Level 3
3 years ago
so, this time I was able to copy and paste lines of instructions to the terminal but was not asked for password and once I reinstall, I get same error message as initially

s
Jay
Dropbox Community Moderator
3 years ago
Are you referring to the password error message, or the error log you pasted earlier?