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Dropbox won't open as I'm getting an error
I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox when I try to reinstall I keep ge...
the terminal does not show the password. The cursor on screen will not move, this is the correct behaviour. Just enter your password and press enter and then add the next line by copy/pasting and pressing enter again. Do this until you are finished with all the lines. After having pressed enter after the last line, reinstall the app.
Walter, did as you suggested. Same reply?
bn.BUILD_KEY: Dropbox
bn.VERSION: 167.4.4719
bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
bn.is_frozen: True
machine_id: fe376965-90dd-5e47-b235-c7d7b65e5511
pid: 868
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/siobhandenham'
appdata: '/Users/siobhandenham/.dropbox/instance1'
real_path='/Users/siobhandenham/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/siobhandenham/Library/CloudStorage/Dropbox'
real_path='/Users/siobhandenham/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
real_path='/private/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5172, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘.}
Walter
Dropbox Community Moderator
Dropbox Community ModeratorSince the error persists, could you perform a clean, advanced reinstall and let me know how it goes?
Walter I tried advance install and cannot get paste pasting in first line of instruction. System won't allow me the in P/W
- Solution with advanced reinstall worked for me. Thanks!
Dasty, did the Terminal allow you enter your admin password?
Yes. After having entered the first line. On first attempt I also got the "sorry, try again" but second attempt it worked and then I was able to continue to add the remaining lines as per the instructions. Once I was finished in the Terminal I closed it and installed Dropbox desktop app again and it worked
Not sure if it's relevant but when I reinstalled the app, I had to remove my machine from the linked devices list and add the one which was flagged as current machine (even though obviously the same) but seems they are considered as separate ones in the app after this fix.
