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Forum Discussion

Sydenham's avatar
Sydenham
Explorer | Level 3
3 years ago
Solved

Dropbox won't open as I'm getting an error

I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox  when I try to reinstall I keep ge...
desktop
Error Messages
Install
Mac
Setting up the apps
  • dasty's avatar
    dasty
    3 years ago

    the terminal does not show the password. The cursor on screen will not move, this is the correct behaviour. Just enter your password and press enter and then add the next line by copy/pasting and pressing enter again. Do this until you are finished with all the lines. After having pressed enter after the last line, reinstall the app. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Since the error persists, could you perform a clean, advanced reinstall and let me know how it goes?

Sydenham's avatar
Sydenham
Explorer | Level 3
3 years ago

Walter I tried advance install and cannot get paste pasting in first line of instruction. System won't allow me the in P/W

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sydenham, are you entering the admin password for your machine?

    • Sydenham's avatar
      Sydenham
      Explorer | Level 3
      3 years ago

      trying to but I cannot do so.

       

    • Sydenham's avatar
      Sydenham
      Explorer | Level 3
      3 years ago

      so, this time I was able to copy and paste lines of instructions to the terminal but was not asked for password and once I reinstall, I get same error message as initially

       

      s 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Are you referring to the password error message, or the error log you pasted earlier?

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