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RP3's avatar
RP3
New member | Level 2
8 years ago
Solved

Error 500 when clicking on shared link

Trying to access a shared file. Receiving 500 error. Error (500) Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and fo...
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  • Jane's avatar
    Jane
    8 years ago
    I appreciate the time you took to troubleshoot this behavior Espa & thanks a lot for letting me know of the steps you’ve followed on this discussion here! 
     
    It’s my understanding that you’ve already tried loading your shared link through an incognito window & cleared your browser’s cached items, so in order to move forward on the matter I’ve already made sure to reach out to you on my end. Please have a look at your inbox whenever you get a chance & I’ll make sure to promptly follow-up with you asap. 
     
    I hope that this is helpful to you & I’ll be awaiting your next reply on our email correspondence. Thanks for getting in touch on our Community!
ChristianEnengl's avatar
ChristianEnengl
Explorer | Level 4
7 years ago

Hello.

I have the same problem when I try to click a shared mail-link from my customer, to get access to their business-data. So I can´t start working on this project. Of cause I have also done all the tests with delete-cookies, browser-restart, notebook-restart, check other browsers (edge, chrome) ... but nothing works.

Please help me.

Warmly, Christian

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Christian (ChristianEnengl), as I’ve located your open support request on our system & I can see that you’re in an open discussion with my colleague there, let me re-direct you to this correspondence, as my coworker can access your account specifics directly on our tools. I’ve also made sure to include a copy of your comments there, in order to gather all relevant details in one email chain. 
 
I hope that this gets resolved soon for you & I’m always here in case you’d need further assistance in any way. Thanks for choosing Dropbox & have a fruitful week ahead! 

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