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ckiii21's avatar
ckiii21
New member | Level 1
12 months ago

Error "Can't upload. Your team no longer has full use of Dropbox Business features.

Unable to use drag and drop to upload files in browser - have tested both Chrome and Safari, Incognito and normal modes. Both browsers up to date. I receive the following error message:

Note - I'm on a Personal account, NOT Business. I also have more than .5 GB of free space still available. This error message is appearing for all files types, including small .pdfs that are not exceeding that amount of free space on my DropBox.

Thanks

Error Messages
upload
Web

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    ckiii21, can we log a ticket for you to the email address you see here and see if we can further assist internally? I can't guarantee much of course, but at least, we'll have some account visibility then.

  • ckiii21's avatar
    ckiii21
    New member | Level 1
    12 months ago

    Of course, that would be great, thanks Nancy.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey ckiii21, I hope it's okay to jump in here as well.

    Before we send you an email, can you please send us a screenshot of your plan page here?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi ckiii21, according to the screenshot, you are already on a Basic plan, and no longer attached to a Dropbox team.

     

    Is it possible that you have a paired personal and work account? Could you try these steps to unlink the two accounts?

  • ckiii21's avatar
    ckiii21
    New member | Level 1
    12 months ago

    I saw that option but had wanted to be able to view the linked accounts so I could choose which to unlink and which to keep. Looks like it's only all or nothing though?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    If you unlink the accounts, you can still access the other account, since it would be under a different email address. You'd need to log out of the site, and then login to the other email.

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