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ab2025's avatar
ab2025
New member | Level 2
19 days ago

Error message: Unable to unban account

The netball coach asked me to share 4 game videos with her to download and delete but for a very short time I was over my account limit.  The link to unban myself does not work, and I've waited weeks (i.e. beyond 24hrs).  I use Dropbox all the time and have done so for years without issue.  This is the first time I've had this issue.  Any tips how to resolve?  TIA!

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1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    19 days ago

    Hey ab2025​ - sorry to hear you're having issues with this.

    Can you please send us a screenshot of the exact error you're getting and clarify if you have received an email from Dropbox informing you about it perhaps?

    Thank you!

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