Forum Discussion

ab2025's avatar
ab2025
New member | Level 2
6 months ago

Error message: Unable to unban account

The netball coach asked me to share 4 game videos with her to download and delete but for a very short time I was over my account limit.  The link to unban myself does not work, and I've waited weeks...
Error Messages
shared links
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey ab2025​ - sorry to hear you're having issues with this.

Can you please send us a screenshot of the exact error you're getting and clarify if you have received an email from Dropbox informing you about it perhaps?

Thank you!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!