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dancedevotee's avatar
dancedevotee
Explorer | Level 4
12 months ago
Solved

Error Message and my account is frozen

I've been unable to access my files for 4 days. I have no idea what prompted this. Unusable at this point and I've been with Dropbox for decades. Help?

 

account access
Error Messages
Web
  • Walter's avatar
    Walter
    12 months ago

    Hi there dancedevotee - thanks for bringing this to our attention.

     

    Have you tried clearing your browser's cache, or even using another browser to see if you still get the same results?

     

    If not, please give it a go and let me know if you get the same error. 

3 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi there dancedevotee - thanks for bringing this to our attention.

     

    Have you tried clearing your browser's cache, or even using another browser to see if you still get the same results?

     

    If not, please give it a go and let me know if you get the same error. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    No worries dancedevotee - I'm glad to hear it's sorted now.

     

    See you around the Community and take care! 

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